Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from anime-toy.com. By placing an order, you agree to the terms outlined below.

Order Processing Time

All orders are processed as quickly as possible after payment confirmation. Orders are typically prepared and dispatched within 24–48 business hours, excluding weekends and public holidays. During peak demand periods or promotional events, processing times may be slightly extended, but we always prioritize fast dispatch.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

We use reliable express logistics partners to ensure fast and secure delivery worldwide.

European Union (EU)

  • Free Express Shipping

  • Estimated delivery time: 3–5 business days

Worldwide Shipping

  • Estimated delivery time: 3–7 business days

  • Delivery times may vary slightly depending on destination, customs clearance, and local courier operations.

Delivery timeframes are estimates and begin once the order has been shipped, not on the order date.

Shipping Destinations

We currently ship to the following regions and countries:

International

United States, Canada, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore.

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Germany, Switzerland, United Kingdom, Norway.

If your country is not listed, shipping availability will be displayed at checkout.

Shipping Costs

  • EU orders: Free express shipping.

  • International orders: Shipping fees, if applicable, are calculated and displayed at checkout before payment.

No hidden fees are added after purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. Customs policies vary by country, and we recommend checking with your local customs office for details.

Order Tracking

All shipped orders include tracking. Tracking details are sent via email once your package leaves our warehouse, allowing you to monitor delivery progress in real time.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses. If a package is returned to us due to an address issue, reshipping costs may apply.

Returns & Exchanges

Returns are accepted within 14 days of the delivery date in cases of product defect or damage. To initiate a return, you must contact our customer support team before sending any items back.

Returned products must be unused, in original condition, and in original packaging. Additional return instructions will be provided once your request is approved.

Damaged or Missing Items

If your order arrives damaged or incomplete, contact us immediately with clear photos of the issue. Claims must be submitted within 48 hours of delivery so we can resolve the situation promptly.

Contact Information

For any shipping-related questions, order issues, or return requests, please contact our customer support team via the contact page on anime-toy.com. We aim to respond within 24 business hours.

Anime Toy
Street:  46 Prince Consort Road
City:  Kelfield
Phone number:  077 3779 5583
Zip code:  YO19 6AG
Country calling code:  +44
Country:  United Kingdom